F.A.Q

F.A.Q

Frequent Asked Questions

About Davis Medical?

We are a Medical Equipment Supplier for Cardiology practices and hospitals. We also have a wide variety of point of care supplies and accessories. We have a great selections of new, refurbished and rental equipment available. For more info visit our About us page.

What are my payment options?

We accept all major credit cards: Visa, MasterCard Amex, and also PayPal (please call for PayPal option). For international please contact us for security reasons so that we can assist you with your purchase (wire transfers)

How do I place an order?

We have many options to place an order:

  1. In the online store, you can “request a quote” by clicking on the button, it will direct you to a contact page where you can provide is information for our sales team to reach you. They will contact you with pricing and additional information and process your order.
  2. On the website, if the “Add to cart” button is available, you will be able to click on the button and it will direct you to a page where you will be able to enter in payment information. From there, you will be able to confirm your order and shipping information.
  3. Over the phone: Contact us over the phone a800.422.3547 and speak directly with one our customer services representatives. For Urgent orders please use this method as well.800.422.3547.

If you have issues, please call us and we will help you with your order! 

 

Why is my payment transaction being declined?

There can be many reasons why your transaction is not being able to go through. One of the most common reasons is billing address verification. Please ensure that the billing address input is exactly what is written on your banking statement. Sometimes suite numbers are missing or needed to be inputted in front of the address.

Another reason the transaction may not have gotten through is due to the billing address being international. If this is the case, please call us at 800.422.3547 and we will help you process your order.

What is your return policy?

Please see our controlling terms in our Terms and Conditions

How do I return a product?

To create a return process, you must call us at 800.422.3547 to confirm that we will accept a return and get steps on shipping label.

How to contact us?

You can contact us by email, phone or live chat! We are happy to answer any questions or address any issues you have. Thanks!

Who do I contact for a repair?

Our Certified Team can help and troubleshoot over the phone, feel free to reach them at 800.477.2000 x2025.

Who do I contact for an issue with my order?

Our customer service team is always available to help you. You can reach them at 800.477.2025 or email us at [email protected]

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